1) In any journey, confirmation of seat is
most important. There should be
sufficient surplus berth availability.
In all month
and days of a
year, people should
get reservation on
demand.
(2) Upon
arrival at station,
people look for
the ambience depending
upon the nature
and classification of
station. A better ambience is
required to be created. This include
clean station, clean
platform, clean track,
clean pathways, etc. Availability of various
amenities like better
Waiting Room, Catering
Stalls, Drinking Water
booth, Public toilets,
etc. is integral part of
this.
(3) At
the time of
approach of station,
when one enters the
station, the circulating
area should be
neat and clean.
All toilet blocks
(paid or unpaid)
should also be
in clean condition.
Free flow of traffic
and easy locational identification of
Booking office, Reservation
office, Tatkal counter,
Catering Stalls, etc. should give
better perception.
(4) Inside
the trains, the
condition of coach
including condition of
seat, windows, light,
fan, switch-board, mobile
charging-points should be
perfect. If it is AC coach, the
cooling should be perfect. It should be
neither less nor more. Entire coach and
toilets should be in clean condition.
Looking to the
Indian situation, frequent
cleanliness of toilets
is important. Also the dustbins should be emptied regularly. The
coach should have
adequate quantity of
water for the
entire journey and
should not run
out of water.
(5) While
on run, security
of passengers is
next vital issue
as incidences of
lifting, chain snatching,
theft of luggage,
act of dacoit, fight with
passengers and forceful
occupation of seat(s)
is quite common.
Such incidences need to be prevented.
(6) Overcharging for
food, supply of
poor quality of
food and non-availability of
Indian and local
Menu are quite
common problems. Attempts should be made to resolve all these
issues.
(7) While
disembarking, one faces
the problem of
overcharging by Porters / Coolie, non-availability of
escalator facility and
pathways is another
issue. These issues need to be
resolved.
(8) Sign ages
of station is
big issue particularly
for passengers coming
from other States
or country. Its
display, both descriptive
and figurative forms
at conspicuous places
is much important
and should be
done prominently
(9) While
leaving station, particularly
bigger stations, the
facility of prepaid
auto and taxi
booth or OLA
services, etc. should be
available.
(10) At
the platform, a
large number of
unauthorised hawkers, vendors,
beggars, bag lifters,
etc. remain present all the
time. The station should be made
free of all these activities.
(11) Station
should not become
a place of
selling contaminated sub-standard
food, counterfeit items
by authorised and
unauthorised vendors. These have to be thoroughly prevented.
(12) There
should be proper
functioning Coach Indicator
Board displaying arrival / departure of
trains and timely
announcement on Public
Announcement System in
Hindi and English.
(13) The person
carrying Reserved ticket
may be informed
about the expected
arrival time of
the train, particularly
if it is
delayed. Proper expected
arrival time should
be communicated so
that Reserved ticket
holding passenger may
not have to
wait at platform
longer.
(14) Railway
passenger may be provided Value Added services for assistance in
vehicle parking, boarding of
train, transportation of luggage from parking to train, wheel chair, if any,
food and weighbridge requirement, de-boarding at destination or lodging various
kind of complaint including FIR and
theft of luggage by “accredited service provider”.
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